FAQ
Smart Subscription Management
Q: How does billing work?
A: We keep things simple and transparent. You’ll get clear invoices and notifications before your subscription renews so you’re always in control.
Q: Can I change my subscription?
A: Absolutely! You can pause, downgrade, or switch between tiers at any time—so your subscription fits your needs.
Q: Will I be charged automatically?
A: Before any auto-renewal, we’ll check in to make sure you’re happy with your subscription. You can cancel or adjust anytime.
Onboarding & Product Alignment
Q: How do I get started with NWMethod?
A: We guide you through a short walkthrough to help you find classes and resources quickly—so you can start practicing right away.
Q: Can I try classes before committing?
A: Yes! You can preview select videos or classes to see if they’re a good fit for your goals and style.
Q: How do I know what to do next?
A: Based on what you’ve watched and your goals, we recommend the next classes or videos to keep your progress on track.
Support & Assistance
Q: How quickly will I get help if I have a question or issue?
A: We acknowledge all requests immediately and prioritize urgent issues to make sure critical questions get personal attention as fast as possible.
Q: What if I need a refund or want to cancel?
A: We have clear, step-by-step processes for cancellations and refunds. Common questions are answered quickly with helpful templates, so you always know what to expect.
Q: How does NWMethod handle account misuse?
A: To protect our community, we have systems to prevent repeated abuse of our platform and ensure all members have a safe, positive experience.
Billing & Payment Assurance
Q: How do you make sure I’m charged correctly?
A: For larger or older charges, we double-check before processing to ensure everything is accurate and clear.
Q: What happens if I miss a payment?
A: We send friendly reminders before any late fees or disputes, giving you time to catch up so your access isn’t interrupted.
Q: Do you offer refunds?
A: NWMethod has a no-refund policy, but we work hard to prevent billing mistakes and keep your subscription experience smooth and transparent.
Q: When will I be charged for my membership or subscription?
A: Billing begins immediately upon signup. Your payment method will be charged on the same day each billing cycle (monthly or annually) based on the plan you selected.
Q: How do I update my billing information or change my payment method?
A: You can update your payment details directly in your Momence Account by logging in and navigating to Billing → Payment Methods. All payment changes must be completed by you for security reasons.
Q: Can I pause my subscription?
A: We do not currently offer subscription pauses. To stop billing, you must cancel your membership before your next renewal date. Once canceled, your access will remain active until the end of your current billing cycle.
Q: How do I cancel my membership or subscription?
A:
Monthly Memberships: Must be canceled at least 48 hours before your renewal date.
Annual Memberships: Must be canceled at least 30 days before renewal.
Cancellations must be completed by you through your Momence Account under Settings → Subscriptions.
We are unable to cancel memberships on your behalf due to privacy and policy compliance.
Q: What happens if my payment fails or my card expires?
A: If your payment fails, your account will be automatically suspended until the balance is settled. You’ll receive an email with instructions to update your payment method. Once payment is successful, your access will be restored.
Q: What is a “Storage and Maintenance Fee” for video purchases?
A: Licensed video content requires ongoing cloud hosting, streaming, and maintenance. Depending on your purchase volume and usage, a $10–$25 per video fee may apply to maintain your license for access, storage, and re-encoding quality.
Q: What happens if my account becomes inactive?
A: Accounts inactive for 12 months or more may be archived to maintain system performance. You’ll be notified before removal and may request reactivation for a small administrative fee.
Q: I was charged but didn’t mean to renew. Can I get a refund?
A: Unfortunately, once a renewal is processed, the payment is non-refundable. You can cancel anytime before your renewal date to prevent future charges.
Q: What if I dispute a charge through my bank or credit card company?
A: By purchasing from NW Studio, Inc. and its Nicole Winhoffer®, NWChurch®, and NWMethod® products, you agree not to initiate chargebacks or payment disputes for any reason related to your purchase.
All services are tracked and documented — including video usage logs, access records, and bandwidth consumption— which serve as conclusive proof of service delivery and use.
If you initiate an unauthorized chargeback, payment dispute, or reversal after using services based on false, misleading, or invalid claims, you remain fully liable for:
The full disputed amount claimed by your bank
All payment processing and counter-fees
A $100 Administrative Fee covering billing, software, credit-card processing, and late-fee costs
Your account will be immediately frozen, and access to all services, products, classes, newsletters, community areas, and intellectual property will be suspended.
A formal invoice for the total outstanding balance — including fees — will be issued and must be paid within 24 hoursto resolve the matter. We follow up three times; if payment is not received, legal action will be taken to recover the debt and ensure all NW Studio, Inc. property and content are returned and paid for in full.
If you wish to restore your account after resolution, a $100 Restoration Fee will apply.
Q: Do you send payment receipts or invoices?
A: Yes. All receipts and invoices are automatically emailed to you after payment is processed. You can also access your payment history anytime in your Momence Account.
Q: I purchased a Private Training or Class Pack. When does it expire?
A:
Single Private Training: Expires 7 days from purchase.
10-Pack Private Training: Expires 45 days from purchase.
Unused sessions after the expiration date are forfeited and non-refundable.
Q: Who do I contact for billing support?
A: For billing-related questions, please email support@momence.com (technical) or nicole@nicolewinhoffer.com (account-related).
Please note: we respond to billing inquiries Tuesday–Friday, 9 AM–5 PM EST only.
Q: How are overage or add-on fees handled?
A: If a session runs longer than the booked time, or additional guests, travel, or off-hours requests are added, the corresponding Overtime, Guest, or Travel Fees will be automatically charged to the card on file per your signed agreement and our published fee schedule.
Q: How do I book a Private Session?
A: Private Sessions with Nicole Winhoffer® are available by application and invitation only.
To request a session:
Visit nicolewinhoffer.com (or your designated booking link).
Complete the Private Session Application Form with your goals, schedule, and experience.
If accepted, you will receive an email from NW Studio, Inc. with your private booking link, rate confirmation, and session agreement.
Once your payment is received, your session will be confirmed and added to Nicole’s calendar.
Any issues booking email nicole@nicolewinhoffer.com
Private Sessions are available virtually and in-person (New York City or select travel locations). All bookings are non-refundable and must be used within their designated expiration window.
Your Feedback Matters
Q: How can I share feedback about my experience?
A: We welcome your input on anything—billing, content, or technical issues—so we can improve the platform for everyone.
Q: What happens with my feedback?
A: Your feedback helps shape our classes, features, and overall membership experience. We use it to make NWMethod better for all members.
Q: Do loyal members get any special treatment?
A: Yes! We celebrate and reward long-term members with exclusive perks and opportunities, while making sure every member has a safe, positive experience.
Legacy+ Plan FAQ
Q: What is the Legacy+ Plan?
A: The Legacy+ Plan is designed to honor and elevate our long-standing NWMethod® members, giving you full access to premium content, personalized coaching, and exclusive perks. It celebrates your commitment and provides a holistic approach to fitness, dance, movement, and mindfulness.
Q: What do I get with my Legacy+ membership?
A: Your membership includes:
All Live Classes & Vaulted Videos in these Collections:
NWMethod® Vaulted Videos
Stretch and Flexibility NWChurch® Videos
Love Yourself NWMethod® 20-Day Challenge
Transformation Nation: 12 Weeks to the Best You
Tune Up 2-Week NWMethod Challenge
The NWMethod® 6-Week Challenge
NWMethod® Chair (5-Day Challenge)
NWChurch® Freemium Programs
7-Day NWChurch® Chakra Challenge
Master Class Week 1
NW® Menage A Trois 3 Workout
Pro Chakra Series
Courses:
NWChurch® 7-Day Beginner Chakras
NWChurch® 7-Day Intermediate Chakras
NWChurch® 4-Week Beginner
NWChurch® 3 Day Melt
VIP Support: Direct, priority access to our team for guidance, questions, and check-ins.
Exclusive Perks: Early registration for workshops, events, and special programs like the upcoming 7-Day Thanksgiving Challenge (Nov 20th, 2025), plus Insider Premium Content available only to Legacy+ members.
Coaching Calls with Nicole: Two private 30-minute sessions (expires in 3 months) to discuss your health goals in a safe, supportive space.
Community & Exclusivity: A premium experience offered only to our 1,323 long-standing members.
Q: What on-demand content is included?
A: Your Legacy+ Membership gives you access to a wide variety of programs, including:
NWMethod® Vaulted Videos
Stretch and Flexibility NWChurch® Videos
Love Yourself NWMethod® 20-Day Challenge
Transformation Nation: 12 Weeks to the Best You
Tune Up 2-Week NWMethod Challenge
The NWMethod® 6-Week Challenge
NWMethod® Chair (5-Day Challenge)
NWChurch® Freemium Programs
7-Day NWChurch® Chakra Challenge
Master Classes & Weekly Challenges
NW® Menage A Trois 3 Workout
Pro Chakra Series
Courses:
NWChurch® 7-Day Beginner Chakras
NWChurch® 7-Day Intermediate Chakras
NWChurch® 4-Week Beginner
NWChurch® 3 Day Melt
You’ll always have access to new and vaulted content to keep your practice fresh.
3-Day Free Course FAQ: NWChurch® 3-Day Melt
Q: What is the 3-Day Melt?
A: A free, beginner-friendly intro to NWMethod® that helps you move, dance, and connect to your body in a whole new way.
Q: What will I do in the 3 days?
A:
Day 1: Build inner strength and flow with beginner arms, standing, and floor work.
Day 2: Activate your body and core with a low-impact Vogue dance.
Day 3: Express confidence and freedom through advanced Techno dance.
Q: How is this different from other workouts?
A: This isn’t a typical workout. It combines dance, mindfulness, psychology, and body techniques to help you reprogram your mind and body, gain confidence, and see real results.
Q: Who is this for?
A: Anyone ready to explore movement, own their power, and engage their mind in a fun, expressive, and transformational way.
Q: Do I need special clothes or equipment?
A: No! Wear whatever’s comfortable—this is about freedom, flow, and connecting to your body.
NWMethod® FAQ
Q: What is included in the Pro Monthly & Elite Annual memberships?
A: All on-demand subscriptions are included. With your Elite Membership, you can exercise with Nicole and NWMethod®. Your membership includes:
52 New Videos for the Year
A custom training program
Premium access to 700+ hours of strength, stretch, dance, and choreography
For full terms, visit: Terms & Conditions
Q: What on-demand content is available with my membership?
A: Pro and Elite Members have access to a wide range of NWMethod® and NWChurch® videos, including:
NWMethod® Vaulted Videos
New NWChurch® Videos
Beginner NWMethod® Videos
Advanced NWChurch® Videos
Stretch & Flexibility NWChurch® Videos
Spot Treatment NWChurch® (formerly “On the Go” – 30 min or less)
Legacy NWMethod® Videos
Love Yourself NWMethod® 20 Day Challenge
Transformation Nation: 12 Weeks to the Best You NWMethod®
Tune Up 2 Week NWMethod® Challenge
NWChurch® Weekly Audio Coaching
NWChurch® Master Class – Week 1: Butt Lifter
NWChurch® 6 Week Challenge
NWChurch® Chair (5 Day Challenge)
7 Day NWChurch® Chakra Challenge
NW® Menage A Trois 3 Workout
Q: What Premium Course content is available with my membership?
NWChurch® 3-Day Melt: Free Course — $475 value
NWChurch® 7-Day Beginner – $349 value
NWChurch® 7-Day Intermediate – $1,088 value
NWChurch® 4-Week Beginner — $299 value
Q: What Premium Courses are available for Separate Purchase?
NWChurch® 7 Day – Own Your Power – $399
6-Week Master Class – $2,099
Transformation Nation – 12 Weeks to Your Ultimate Self – $850
2-Week Tune Up – $949
NWChurch® 7-Day Beginner – $349
NWChurch® 7-Day Intermediate – $1,088
NWChurch® 4-Week Beginner – $299
NWChurch® Chakra Book – $79
NWChurch® Food Plan – $199
Q: Not for Purchase/ Free Included Content
3-Day Free Course: NWChurch® 3-Day Melt – Free
Q: Can you explain the NWMethod:
The NWMethod Way
At NWMethod, we don’t just teach movement — we reprogram how your body, mind, and spirit connect. Our approach is rooted in experience, embodiment, and energy, not repetition or imitation.
Unlike traditional fitness or dance classes that rely on constant verbal cueing, we use a non-cueing method — intentionally designed to activate your muscle memory and engage all 7 types of learners.
Why We Don’t Cue in the Following Video Collections:
When instructors talk at you through the screen, your brain stays in thinking mode — judging, analyzing, and trying to “get it right.”
The NWMethod removes that noise. Without cueing, your intuition and muscle memory take over. You begin to feel instead of think — unlocking deeper transformation, creativity, and self-trust.
This is how you embody your power — not by copying, but by remembering who you are.
The 7 Types of Learners We Activate
Our system is designed to engage all 7 learning styles simultaneously so every participant learns through their natural strengths:
Visual – Watching the body’s shapes, flow, and rhythm
Auditory – Feeling the music, rhythm, and emotional tone
Kinesthetic – Learning through physical movement and repetition
Verbal – Integrating affirmations, breath, and internal dialogue
Logical – Understanding the structure and sequencing through pattern recognition
Social – Connecting with energy and emotion of the group
Solitary – Building self-awareness and inner focus through silence and flow
How This Works in Practice
Vaulted Videos – These are your practice ground. Each session rewires your body’s intelligence through repetition, rhythm, and flow — no cueing, just pure embodiment.
Transformation Nation – A 12-week guided experience that reshapes your mind-body connection. You’ll track physical and emotional shifts as you evolve week by week.
Group Videos – Immersive and communal. You learn by syncing your body to the rhythm and energy of others — a mirror of collective transformation.
The Result You become more connected, intuitive, and powerful — both on and off the mat. The NWMethod trains you to trust your body’s wisdom and move beyond the mind’s limits.
Q: What is Included in each Course
NWMethod® Full Course Menu – FAQ Style
Q: What courses are available in the NWMethod® program?
A: Here is a full menu of all NWMethod® courses currently offered:
1. NWChurch® 7 Day – Own Your Power
Link: View Course
Price: $399
Videos / Duration: 7 videos, 4.5 hours
Overview: High-intensity, soft-impact 7-session dance program to boost energy, flexibility, and confidence. Combines technique, choreography, and soulful expression.
Key Features: Lifetime access, journal prompts, exclusive insights from Nicole.
Ideal For: Members seeking a focused, transformative dance experience with direct guidance from Nicole.
2. 6-Week Master Class
Link: View Course
Price: $2,099
Videos / Duration: 37 videos, 23.52 hours
Overview: Build foundations and learn NWMethod® with weekly guidance from Nicole.
Weekly Breakdown:
One arms & toning breakdown video
Toning, abs, & choreography video
Complete workout video with technique guidance
Original NWMethod® community video
Two pep talks for motivation
Week Themes: Butt Lifter, Summer Body Beginner, Sex Drive, Dumbbells & Thighs, Law of Divine OneNess, Receiving (Live from NYC)
3. Transformation Nation – 12 Weeks to Your Ultimate Self
Link: View Course
Price: $850
Videos / Duration: 11.6 hours
Overview: 12-week guided program featured on Khloé Kardashian’s show on E!, combining NWMethod® workouts with the 12 Universal Laws for holistic transformation.
Benefits: Align body & mind, build strength & confidence, experience a science-backed system for life-changing results.
4. 2-Week Tune Up
Link: View Course
Price: $949
Videos / Duration: 11 videos, 9.9 hours
Overview: 14-day program to re-energize mind & body with NWMethod® workouts, mindfulness, and accountability.
Structure: 6 workout days + 1 rest day with journal prompts. Boosts energy, mood, and mental clarity.
5. NWChurch® 7-Day Beginner
Link: View Course
Price: $349
Videos / Duration: 7 videos, 5.9 hours
Overview: Chakra-focused 7-day program to awaken energy, connect mind & body, and jump-start your dance journey.
Includes: Daily workouts, calendar, PDF with educational insights.
6. NWChurch® 7-Day Intermediate
Link: View Course
Price: $1,088
Videos / Duration: 13 videos, 4.6 hours
Overview: Intermediate course building on the Beginner course. Focuses on chakra understanding, practical exercises, and energy alignment.
Prerequisite: Completion of Beginner (Level 1) course.
7. NWChurch® 4-Week Beginner
Link: View Course
Price: $299
Videos / Duration: 7 videos, 5.9 hours
Overview: 4-week program to learn NWMethod® foundations, build strength, and transform mind & body.
Equipment Needed: 2 light dumbbells (or cans), towel, broom/Swiffer.
8. NWChurch® Chakra Book
Link: View Course
Price: $79
Format / Duration: 1 book, 2 hours
Overview: Comprehensive guide to understanding and balancing your chakras for overall well-being, clarity, and healing.
9. NWChurch® Food Plan
Link: View Course
Price: $199
Format / Duration: 1 book, 2 hours
Overview: Nutrition guide to complement NWMethod® workouts and optimize energy, recovery, and body transformation.
10. 3-Day Free Course: NWChurch® 3-Day Melt
Link: View Course
Price: Free
Duration: 2.7 hours
Overview: Beginner-friendly 3-day course introducing NWMethod®. Includes dance, mindfulness, and self-expression practices.
Structure:
Day 1: Inner Strength & Flow
Day 2: Juicy Movement & Groove
Day 3: Confidence & Advanced Dance